Event Policies

Conference Cancellation & Refund Policy

Due to hotel commitments, catering guarantees, and material preparation, refunds for the Annual Conference follow this schedule:

• More than 30 days before the event:
  Full refund minus a $50 administrative fee.

• 14–30 days before the event:
  50% refund.

• Less than 14 days before the event:
  No refunds will be issued.

Workshop Cancellation & Refund Policy

For CSAM workshops and intensive learning sessions:

• More than 14 days before the workshop:
  Full refund minus a $25 processing fee.

• 7–14 days before the workshop:
  50% refund.

• Less than 7 days before the workshop:
  No refunds due to limited capacity and preparation costs.

Webinar Cancellation & Refund Policy

Most webinars incur minimal per-attendee cost; however, CE processing requires administrative time.

• General Webinars (No CE):
  Refunds are not issued. Registrants who cannot attend may request access to the webinar recording if available.

• CE-Eligible Webinars:
  Cancellations made before the live webinar may receive a refund minus a $10 CE processing fee.
  No refunds after the webinar begins.

Special Circumstances 

CSAM may consider exceptions for documented medical or family emergencies. Requests must be submitted in writing.